Chick-fil-A Executive Shares The Iceberg Leadership Philosophy | Mark Miller

Chick-fil-A executive Mark Miller makes a second appearance on this podcast. We recorded this episode with Mark at the Chick-fil-A headquarters in Atlanta.

Listeners may recall that Mark's career at Chick-fil-A began 45 years ago as an hourly team member in one of the local restaurants. At the time of our interview, Mark was serving as Vice President of High-Performance Leadership at Chick-fil-A.

During our interview, we learn about his latest book – a graphic novel titled, Heart of the Hero. It was interesting to hear how a graphic novel is developed, but more importantly, we learned about Chick-fil-A’s "Iceberg" leadership philosophy – something we had not talked about in our previous episode with Mark.

Buy Heart of the Hero graphic novel  at https://leadeveryday.com/
Find Mark at https://www.markmillerleadership.com/

Host: Rodney Cox

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Chapters

• 2:44 About the Chick-fil-A headquarters.
• 4:34 Mark talks about how the graphic novel idea came together
• 6:35 Mark explains the origin of Chick-fil-A's "Iceberg" leadership philosophy
• 13:21 Psalm 78:72 and the Iceberg Leadership Philosophy
• 15:17 A quality leader must have the heart and the skills
• 17:28 How Chick-fil-A coaches their leaders