StrongTeams.com Podcast

Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller

February 20, 2023 Rodney Cox and Steve NeSmith Episode 13
Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller
StrongTeams.com Podcast
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StrongTeams.com Podcast
Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller
Feb 20, 2023 Episode 13
Rodney Cox and Steve NeSmith

Rodney's guest is Mark Miller, a senior VP with Chick-fil-A. 

Mark's career at Chick-fil-A began more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the 16th corporate employee — working in the warehouse. 

Over the last 40 years, he has served in leadership roles across the business, from Corporate Communications to Restaurant Operations, Training & Development. 

Currently, Mark serves as Vice President of High-Performance Leadership.

Mark has also authored over a dozen books, including his latest title, Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage.

Mark can be found online at https://www.markmillerleadership.com/ and his newest book can be purchased at https://www.leadeveryday.com/


Host: Rodney Cox

Email us at information@ministryinsights.com
Tweet us at @Insights_Intl
Follow us on LinkedIn
Follow us on Facebook

The podcast is a production of Ministry Insights. Visit us at ministryinsights.com.

© 2023 Ministry Insights International, Inc. All rights reserved.

Show Notes Chapter Markers

Rodney's guest is Mark Miller, a senior VP with Chick-fil-A. 

Mark's career at Chick-fil-A began more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the 16th corporate employee — working in the warehouse. 

Over the last 40 years, he has served in leadership roles across the business, from Corporate Communications to Restaurant Operations, Training & Development. 

Currently, Mark serves as Vice President of High-Performance Leadership.

Mark has also authored over a dozen books, including his latest title, Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage.

Mark can be found online at https://www.markmillerleadership.com/ and his newest book can be purchased at https://www.leadeveryday.com/


Host: Rodney Cox

Email us at information@ministryinsights.com
Tweet us at @Insights_Intl
Follow us on LinkedIn
Follow us on Facebook

The podcast is a production of Ministry Insights. Visit us at ministryinsights.com.

© 2023 Ministry Insights International, Inc. All rights reserved.

Mark explains his role as the VP of High Performance Leadership
Mark explains why he wrote his newest book, Culture Rules.
The research behind Chick-fil-A's culture initiative
What Mark Miller wishes he had paid more attention to as a young leader.
What qualities must exist for a culture to qualify as a "high performance culture."
The leader must share their aspiration for their culture.
The role of values in shaping a culture.
Mark Miller's best advice to young leaders today.
The importance of strategic communications in building a culture.