Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller

February 20, 2023 Rodney Cox and Steve NeSmith Episode 13 Podcast
Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller
Show Notes Chapter Markers

Rodney's guest is Mark Miller, a senior VP with Chick-fil-A. 

Mark's career at Chick-fil-A began more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the 16th corporate employee — working in the warehouse. 

Over the last 40 years, he has served in leadership roles across the business, from Corporate Communications to Restaurant Operations, Training & Development. 

Currently, Mark serves as Vice President of High-Performance Leadership.

Mark has also authored over a dozen books, including his latest title, Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage.

Mark can be found online at and his newest book can be purchased at

Host: Rodney Cox

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Mark explains his role as the VP of High Performance Leadership
Mark explains why he wrote his newest book, Culture Rules.
The research behind Chick-fil-A's culture initiative
What Mark Miller wishes he had paid more attention to as a young leader.
What qualities must exist for a culture to qualify as a "high performance culture."
The leader must share their aspiration for their culture.
The role of values in shaping a culture.
Mark Miller's best advice to young leaders today.
The importance of strategic communications in building a culture.